Care That's Right For You...

Hearts Kind is an online platform for people needing care in their own home. We match you with one of our self-employed carers amongst our network of local and available carers. To become a client pick up the phone and call us on

07772 851 685 to talk through your care requirements and schedule a care assessment via mobile or home visit. Then you will be register to have access to our system.

Once we have spoken with you we are making sure we have all relevant information about you or your loved one we can begin to match you with the a carer with the skill and expertise appropriate to your needs.

All carer's are vetted, experience and fully qualified for the job all specializing in their own style of care.

The benefit of working with Hearts Kind is that we are an introductory care agency. The comes with many benefits for the clients. Firstly, we are able to remove all of the traditional agency costs allowing you to focus on what's most important, the standard of care for an affordable price.

Secondly, working with us means we carefully select the most appropriate carer suitable for your needs and assign them to you. This is different from the traditional care agencies because you are assigned a single carer at the times relevant to your needs.

All our carers are self-employed and set their own charge rates, they arrange their own schedule and have set their standard of delivering the best care for you.

By doing this we believe that you receive the most bespoke personalised service with the consistency of one trusted carer who is able to meet your needs on a reliable and regular basis.

Finally, all our carers receive feedback from customers which we share with you to ensure you're confident with the high quality of care.

All payments are easy to proceed through our secure payment systems: Stripe, GoCardless, or Direct Bank Transfer.

Hourly Care - Starting at a minimum of one hour per day, you can book in hourly care as little or as often as your needs require.

Overnight Care - Care requirements don't stop at the end of the working day. This service is for clients with more complex needs like Dementia, Parkinson's disease, multiple sclerosis etc. Who need one of our experienced carers to provide care overnight.

Live-in Care - This is beneficial for clients when care needs require more then hourly visits. Live-in care can provide the level of full-time care which allows you to remain independently in the comfort of your own home with the support of one of our carers.

Respite Care - An important aspect of any care plan, and is beneficial for both the carer and client. It offers space, and give you both an opportunity to socialise with people outside of your care relationship.

The cost of care will be based on the level of care requirement, location, how many visits per day and personal circumstances.

To get an accurate breakdown you'll need to undergo a care need assessment as local authorities may be able to pay some or all of the costs.

Our self-employed carers typically charge per hour and can range from £14.50 to £25.00 during the day for Home Care and more for Overnight Care, Weekends and Bank Holidays.

Live-in care rates charged by Hearts Kind starts from £1380 per week for high dependency and starts from £980 per week for standard dependency. You will need to pay more on enhanced days and nights. *Subject to additional company fees.

All carers are self-employed and set their own rates of pay according to their experience and skills, taking into account that they need to cover their own travel costs and expenses.

For care received you make an online payment through secure system on our website. In most instances, we agree how many hours per week you require care for, and we set a booking between you and your carer(s) .

Each week your carer completes a timesheet with the hours of care provided to you which we then invoice you for. Once you have received the invoice you need to approve this, then make payment using you preferred payment option.

For the service we provide to the carers, we charge and subsequently deduct a commission of 19% as well as taxes. This covers our introduction, insurance, promotion and payment service. Our use of technology is saving you money and ensuring that all our carers are much better rewarded than those individuals employed by agencies.

You must not make any cash payments to the carer. Off-platform payments are not accepted and will make you liable to a placement fee of £2500.

This very much depends on you or your loved one circumstances...

You need to contact the local authority and request a care needs assessment.

The outcome of the process will be decided on the level of care that's deemed to be required. Financial means test is undertaken before they make a decision .

For home care, this looks at the value of your liquid assets-excluding property.

Here is a current breakdown of the asset thresholds in each nation of the UK.

- England £23,250

- Wales £24,000 (care at home) or £50,000 (care in a care home)

- Scotland £27, 250

- North Ireland £23,250

Check the following...

* Check up the benefit you're entitled too

* Check your eligibility for NHS funding

* Access local authority care funding

* Funding care with savings or assets.

Yes, Hearts Kind takes payments from council.

We work with the local authorities to ensure that all individuals are able to afford paying for the support they need.

To make a payment for your care with Hearts Kind, you will need to request the local authority funding you're entitled to as a direct payment. By doing this, the money will go into your account or separate account made by the local authority and you then can pay Hearts Kind directly. You may have to add little bit towards it as Council funding may not always cover all the costs.

No, there is not minimum contract length.

You can hire your carer for as short or as long as you require. The length of service is decided between yourself and the carer and clearly stated on the service agreement that you draw up together. If at any time yourself or the carer cancel the visit, notice of 48 hours must be given.

The minimum visit length is one hour per 24 hours, which this can be divided into half-hour visits with the carers consent. We believe that shorter visits do not give the carer enough time to properly care for the client. Our minimum visits length ensure a better standard of care and more meaningful relationship between the carer and the client.

If you come into an agreement to proceed with the bookings for your chosen carer, you agree to the carer/client agreements which come into effect between you and the carer.

The Agreement governs the nature of your contractual agreement with the carer and is a standard agreement that applies for all your engagements via Hearts Kind . Because your carers are self-employed it is not compulsory and are not obligated to use this agreement so they will let you know in advance whether are using different agreement.

Before Hearts Kind onboard a carer to their network of self-employed carers we will ensure that they have: Proof of Identification, Relevant Qualifications and up-to-date DBS Certificates. This is to ensure the safety of yourselves and the company. We then have a face-to-face interview with all carers to ensure that they align with what Hearts Kind stand for and best suits the client. We do this by assessing them against 7 key criteria: Punctuality, Communication, Skills, Compassion/Empathy, Initiative, Personal Representation and Honesty.

We conduct detailed scenario testing and reference check all carers.

We do understand that sometimes care requirements can rapidly change and that you need the flexibility of being able to change your arrangements as and when needed. When this happens, changes to the workload may need to be made to ensure that your carer(s) are able to support you when you required.

If there is a small changes in hours and days, the carer(s) will try to accommodate your needs. If you wish to cancel any of the visits, you may do so, but this must be notified with no less than 48 hours. Any cancellation made under 48 hours notice, you will be charged at full price for the time cancelled. Any longer periods of cancellation must be given longer notice.

All our carers are required to have their own personal liability insurance, this will protect them fully if anything happens specially if offer of transporting the clients in their own cars.

Safety and security of our clients and carers are very important to us.

Hearts Kind will regularly send emails to all approved carers outlining the most recent Coronavirus updates from the government to keep them well-informed. As all our carers are self-employed, we expect them to adhere to the latest government guidelines for PPE.

It's the carers responsibility to source and wear the correct PPE and where this is not respected we will ensure the appropriate PPE is readily available for our cares with stock on-site. You can contact a member of our team or discuss directly with your carer and guarantee PPE is worn the next visit.

Our carers are highly trained and experienced, we carefully select your assigned carer based on your needs and their existing experience working with those. However, if you are not happy with the support you're receiving from your carer, we'd encourage you to tell your carer what you are unhappy about and any changes you would like. In most instances, your feedback will ensure that their service can be modified so that you are satisfied with future service.

You can also speak with one of our team members if you are not happy or have any concerns with any of the carers. If you believe that your carer has breached their contract with you, we will review the evidence and reimburse you if appropriate.

All our carers have agreed to comply with Hearts Kind Code of Conduct which is modelled on the Code of Conduct for Healthcare and Adult Social Care workers in England. The code is designed to support you being treated with dignity, respect and compassion at all times. We are taking the code of conduct very seriously and treat allegation of breaches with zero tolerance.

We understand that your plan may change and consider adjustment to the level of your support from Hearts Kind or may require you to choose a new carer.

Recruiting the best carers is the main priority for us to ensure a high standard of care practice to match our strong reputation within the industry. We're highly selective to ensure you receive the best care. All our carers are self-employed and we will take part in a standard recruitment practice first of all ensuring that they have: Proof of Identification, Relevant Qualifications and up-to-date DBS Certificates. This is to ensure the safety of yourselves and the company. We then have a face-to-face interview with all carers to ensure that they align with what Hearts Kind stand for and best suits the client. We do this by assessing them against 7 key criteria: Punctuality, Communication, Skills, Compassion/Empathy, Initiative, Personal Representation and Honesty.

We conduct detailed scenario testing and reference check all carers.

Upon joining our team we encourage all our carers to complete face to face annual refresher training in Safeguarding, Manual Handling and First Aid before starting their first visit.

Yes, you can have more than one carer at the same time.

Carers can work as a teams to assist you depending on your care requirements and capability. In some instances, you may need a double-up meaning 2 carers to assist with hoisting.

All our carers have different background, different skills and different availabilities. Therefore, will all be charging differently, some carers have higher charges for weekends and bank holidays. Should you agree with them that they would work on bank holidays (Christmas Day, Boxing Day,New Year's Day or Eater Sunday) the carer will charge 50% higher than the hourly rate on those days.

Yes, we recognise that it is helpful to meet a carer in advance before approving the service agreement. We encourage an initial in-person meeting so both you and the carer can become familiar with eachother.

After the initial discussion with Hearts Kind we will select a carer to conduct an introductory visit, all free of charge and this can be arranged by telephone call or email. After meeting a carer, if you are happy with them please confirm with us and we can proceed with your booking.

All payments are made via our secure online payment system in a process designed to protect both you and the carer.

Any direct cash payment that are made by any of clients or requested by the carer would breach the terms and conditions we have with each of the carers. This would restrict the ability to secure further work from us.

Any off platform payments to the carer would not be allowed and as detailed in the Clients Terms and Conditions, your relationship with Hearts Kind would no longer be trusted. Placement fee would be charged if you make any cash payments to the carer that we have introduced to you. If you wish to discuss this further please give us a call.

We understand your worry, but there are times when carers may need a break or going on holiday therefore your carer will inform you early in advance.

When this is happening, usually our team can recommend a suitable carer in replacement for the period.

We know that continuity of care is very important and our carers will try to provide you with as much continuity as possible.

Absolutely! We believe that Hearts Kind is safer than traditional care agencies.

We prioritize familiarity, security and continuity with your selected carer to ensure you feel comfortable and safe. The selection process is made by us and our expertise, but confirmed by you and your family members to guarantee a mutual agreement of your safety and comfort.

Our technology also allows you to be in contact with your carer via the Client App to regularly communicate and update your selected carer on any needs.

Hearts Kind is an introductory agency with the purpose of connecting clients with self-employed carers, specializing in matching the needs of the client with the expertise and experience of the carer. Therefore our platform is not required to be registered with the Care Quality Commission.

As a result of this, we are unable to make changes to a care plan, make changes to the frequency of visits or to take responsibility for replacing a care worker or any direct changes to the activity of the carer in relation to personal care. Our goal is to simply build a network of highly-skilled, self-employed carers to cater to the clients needs.